Frequently Asked Questions

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General Questions

If we shipped your products via an SDC approved carrier, we would need pictures along with a copy of the notated BOL to recover the costs of the damages from the carrier in which case we will work with the carrier to resolve the situation immediately!

Yes, we can provide COA’s with every production run.

Yes, our Quality Department works with our customer daily to provide the needed documentation to register internationally.

For powder products, we with bottles as small as 5oz all they way up to bulk 25lb bags.

No, the setup process is the same whether you are interested in one of our branded formulations or if you’d like to customize your own formula.

Our preferred method of payment is ACH or wire however we will accept checks and we can also accept credit cards for payments under $10k.

Depending on the raw materials needed for your project, there may be an R&D fee for samples.

Typical expiration is 2 years from manufacturing date.

SDC has been contract manufacturing for 7 years.

All products that SDC produces are proudly made in our 60sq. ft. facility located in Pittsburgh PA

We flavor all of our powder formulas in house which allows for much more flexibility in flavors used and a much shorter lead time for samples.

Yes, we are cGMP certified through the NSF

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Custom Formulations

Our lead times for new products are 6-8 weeks and for recurring orders, you can expect 4-6 week lead times. The reason the first order takes longer is usually due to longer lead times from suppliers for new labels, ingredients, packaging etc.

We require a 50% deposit which helps secure the raw material and components for your order.

No, our Contract Manufacturing department has over 30 years of experience formulating products.

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